Online shop for pet

Customer Center

How do I know if my order has already been shipped?

You can check the status of your order by accessing your client account (ENLACE). If your order appears as “processing” it is in our facilities and is being prepared for shipping. This can take between 3-4 days, if it surpasses this time period please contact our Customer Service.

Once your order leaves our warehouse, we will send you an email with a link with which you can follow the package.

If you have not received this email you can contact us and we will provide this data immediately to you.

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